The Digital Mindset of Business Leaders in Asia Pacific

Digital experiences are more necessary than ever. Social distancing, remote working and local or national shutdowns have forced customers online and employees apart, requiring businesses and government agencies across Asia Pacific (APAC) to accelerate and refocus their digital transformations to satisfy changing customer needs. To understand the maturity of digital experiences across APAC, Ecosystm interviewed 600 organisations, this report analyses the findings of this survey. Highlights include: The digital channels and touch-points that have witnessed significant growth in 2020, digital maturity levels by country and industry, 5 ways businesses can improve their digital experience maturity, a checklist to align and execute your digital vision.