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Report Thomson Reuters - Customer Service and Experience 2024

Prioritising Relationships, Innovation & Business Outcomes

Uncover the world of customer experience in 2024, prioritising relationships, innovation, and business outcomes. Leading brands gathered in New York to enhance customer centricity amidst global challenges. Key insights reveal the resilience of CX initiatives, the transformative potential of genAI, and the crucial role of IT-CX collaboration. Discover the importance of purposeful AI implementations and measurable business results.

Report Snap Shot

IDC Survey: 2024 Recession Predictions

  • 67% anticipate recession
  • CX initiatives resilient to budget cuts
  • IT-CX collaboration crucial for organisational value and customer-centric outcomes