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Report The Work-at-Home Agent

The Work-at-Home Agent

For contact centers, the home-based model has continued to develop as an established trend. Most contact centers are already using at-home agents or considering implementing an at-home agent program. These agent-centric operations offer access to automated remote technologies that make the lives of both agents and customers easier.

Report Snap Shot

This paper discusses benefits and options for adopting a home-based agent model. Many factors contribute to the desire for businesses to invest in a work-at-home program, including higher agent productivity, reduced attrition, broader talent pool, lower operational costs, and response preparedness.