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Report Nice - The Ultimate CX Agent Guide

The Ultimate CX Agent Guide

How to be the ‘employer of choice’ and not an internet meme

Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasise connecting with customers in digital channels and face-to-face. Customer behaviours and the channels they use changed. But, what didn’t? Expectations.

Report Snap Shot

This report covers how to navigate workforce changes resulting from the digital shift.

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