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Report Talkdesk The Future of AI in the Contact Centre

The Future of AI in the Contact Center

The Key Drivers and Expectations of AI Growth Between Now and 2025

The importance of Artificial Intelligence (AI) in meeting even minimum customer expectations is undeniable in 2021. Although the majority of businesses recognize the potential that AI can bring to their workplace, there is still a journey to take on fully embracing its presence in a meaningful and transformative way. AI solutions can significantly improve customer experience, deliver cost savings and spark new opportunities for your organization. Read this report for more information on how to evolve your contact center with AI.

Report Snap Shot

  • Four key predictions on how AI will shape CX in the contact center through 2025
  • Top 10 contact center KPIs measured in 2021
  • Top 5 risks associated with not fully leveraging AI and automation in the contact center

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