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  • Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'
Ebook Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

This document provides a comprehensive overview of how remote work impacts employee productivity along with financial and customer experience performance results.

Report Snap Shot

Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) shows that remote work adoption has reached 51% — indicating an almost triple the increase within just one year.

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