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  • Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'
Ebook Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

Remote Work: A Comprehensive Guide on the 'What?', 'Why?' & 'How?'

This document provides a comprehensive overview of how remote work impacts employee productivity along with financial and customer experience performance results.

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Report Snap Shot

Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) shows that remote work adoption has reached 51% — indicating an almost triple the increase within just one year.

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