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Ebook MicroStrategy HyperIntelligence in the Call Centre

HyperIntelligence in the Call Centre

If you’re running a call centre in 2021, your CSRs are most likely under stress and overworked.

Striving to provide high levels of service, they have little time to compile billing information, product data, purchases, and support history to better understand their customer. Enter HyperIntelligence®—empowering CSRs to field calls faster, and smarter, than ever before.

Report Snap Shot

With instant insights to inform every interaction, your call centre can be positioned to:

  • Reduce Average Handle Time below the 3 to 6-minute national average 
  • Belay rising Abandonment Rates that have reached 10% in some industries  
  • Increase the likelihood for lucrative upsell and cross-sell opportunities
  • Getting a 360° view of your callers is faster than you think. Deploy in under 60 minutes, and experience the HyperIntelligence difference. 

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