The Inner Circle Guide to the Voice of the Customer
Customer surveys have been an integral part of most businesses for many years. Recently, there has been a great increase in the number of organizations using large-scale analysis of call recordings as well as using formal surveys of customer experience to offer the customer a chance to feed-back, and the business to learn.Read Report
Report Snap Shot
The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds.