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Ebook The Inner Circle Guide to the Voice of the Customer

The Inner Circle Guide to the Voice of the Customer

Customer surveys have been an integral part of most businesses for many years. Recently, there has been a great increase in the number of organizations using large-scale analysis of call recordings as well as using formal surveys of customer experience to offer the customer a chance to feed-back, and the business to learn.

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Report Snap Shot

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds.