Your Guide to the Omnichannel Contact Center
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers.Read Report
Report Snap Shot
Telephony is declining - from the over 3/4 of interactions in 2007 to less than 2/3 in 2021. Inbound calls will not disappear anytime soon, but email, social media and web chat are taking over. Welcome to the omnichannel contact center!