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Ebook Practical Guide to Managing Change in Your Contact Center

Practical Guide to Managing Change in Your Contact Center

Transitioning from an older, on-premise call center system to a modern cloud application is an opportunity for quick success, if you follow a few change management best practices.

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This ebook covers the three phases of contact center change management:

  • Phase 1: Prepare for change
  • Phase 2: Manage change
  • Phase 3: Reinforce change

 

New decade, new drivers

Upgrade your contact center technology and transform your CX ahead of an AI-enabled tomorrow.

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