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Case Study AWS Get More Out of Your Contact Center

Get More Out of Your Contact Center

This Buyers Guide Examines The North American Contact Centre Market

If you’re looking to replace your limited and aging contact center infrastructure, you’ve come to the right place. Read the Frost & Sullivan Contact Center Buyers Guide to explore the North American contact center market. Then, take an in-depth look at how you can transform your contact center with Amazon Connect, an easy-to-use, omnichannel cloud-based contact center that scales to support businesses of any size. Discover how you can accelerate customer service innovation with features like:

Report Snap Shot

  • Skills-based contact routing
  • Voice and chat recording
  • ML-based speech analytics
  • Real-time and historical analytics
  • High-quality voice capability

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