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  • The Inner Circle Guide to Contact Center Remote Working Solutions
Ebook The Inner Circle Guide to Contact Center Remote Working Solutions

The Inner Circle Guide to Contact Center Remote Working Solutions

Up until very recently, the majority of US contact centers worked in a traditional, centralized model, with 13% of agents working remotely at home on a permanent basis. Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses are urgently implementing business continuity plans which often involve remote working. This report aims to show how to do this effectively.

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Report Snap Shot

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds.