We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report Talkdesk Contact Center KPI Benchmarking Report

Contact Center KPI Benchmarking Report

The Role and Value of Key Performance Indicators

The first half of the year brought the coronavirus (COVID-19) outbreak and a major transformation in the way companies do businesses. Contact centers were no exception. Many customer-oriented companies experiencing intense contact peaks and call volume volatility scrambled to keep communication channels open. This report examines the importance of setting and measuring key performance indicators and allows you to learn how your industry and company are performing.

Report Snap Shot

  • 10 Steps to Define Your Contact Center KPIs
  • Preparing Your Contact Center for Times of Uncertainty
  • Key Findings and Metrics

Related Content