The Inner Circle Guide to Cloud-Based Contact Center Solutions
In the past few years, the success of SaaS (Software-as-a-Service) solutions, especially for CRM, have paved the way for widespread creation and adoption of cloud-based solutions, both from incumbent vendors and solution providers new to the industry, with the take-up of IP and movement towards more open systems also driving the use of cloud. The recent requirement for mass homeworking has further strengthened the hand of those who say that the argument for cloud has been won.
Report Snap Shot
The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds.