Cloud-Based Contact Center Infrastructure Product and Market Report Reprint
In the contact center realm, the pandemic extended the limits of what is possible. Contact centers, long viewed as slow-moving organizations, demonstrated their agility and flexibility. In a matter of days or weeks, contact centers around the world, with anywhere from 10 to thousands of agents, successfully moved their employees out of their offices to their homes.Read Report
Report Snap Shot
DMG Consulting’s Cloud-Based Contact Center Infrastructure Product and Market Report presents product as well as vendor satisfaction ratings, each broken down into several categories, as collected from cloud contact center users.