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Ebook Cloud-Based Contact Center Infrastructure Product and Market Report Reprint

Cloud-Based Contact Center Infrastructure Product and Market Report Reprint

In the contact center realm, the pandemic extended the limits of what is possible. Contact centers, long viewed as slow-moving organizations, demonstrated their agility and flexibility. In a matter of days or weeks, contact centers around the world, with anywhere from 10 to thousands of agents, successfully moved their employees out of their offices to their homes.

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Report Snap Shot

DMG Consulting’s Cloud-Based Contact Center Infrastructure Product and Market Report presents product as well as vendor satisfaction ratings, each broken down into several categories, as collected from cloud contact center users.