Checklist: Managing Work-from-Home Contact Center AgentsBest practices and readiness guide for success during emergencies or normal business operations.
As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality.Read Report
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NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.