x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

  • Home
  • IT
  • Telecoms
  • How AI Can Improve Contact Center and Agent Performance
Report How AI Can Improve Contact Center and Agent Performance

How AI Can Improve Contact Center and Agent Performance

Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. But too often, the complexity of contact center tasks and internal silos lead to operational challenges that negatively affect employee engagement and bottom-line results.

Read Report

Report Snap Shot

Organizations with higher employee engagement rates report 22% higher productivity.

In the US, $11 billion is lost annually to employee churn.

Companies with engaged employees outperform those with low levels of engagement by up to 20%.