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Report Talkdesk 2021 Talkdesk Global Contact Centre KPI Benchmarking Report

2021 Contact Center KPI Benchmarking Report

Understanding How Data Can Be Used as a Tool for Transformation

The global repercussions of COVID-19 permanently changed the way we behave, work, and think about the future. The direct and indirect socioeconomic effects of the pandemic have meant that many businesses have had to adapt to a new way of working and implement new conditions into their workplace. Transforming customer experience strategies and optimising operations whilst dealing with other pending commitments can be challenging, yet it is a crucial balance to get right in order to enhance the performance and productivity of your workplace.

Report Snap Shot

  • Handpicked metrics for operation leaders
  • This report analyzes the call data of more than 2,200 Talkdesk customers in different locations and industries, from SMBs to enterprise organizations

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