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Ebook State of Social Media and CX

State of Social Media and CX Q2 2021

Engaging people with the right content at the right place, and at the right time in the customer journey, is key to a seamless customer experience (CX).

To deliver great experiences, it is more important than ever to empathize with your audience and truly understand what they need every step of the way. Delivering amazing CX takes effort, and this report is for social media marketers ready to take their efforts to the next level.

Report Snap Shot

In Q2 2021, marketers spent 49.9% more on Facebook and Instagram advertising compared to Q2 2020.

Define and close your CX gap

32% of customers abandon brands they love after one bad experience - make yours count.