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Research Customer Experience (CX): Data-Driven Activation Guide and Category Report

Customer Experience (CX): Data-Driven Activation Guide and Category Report

Where are CX professionals planning to invest this year?

Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor if they had just one bad experience with a brand. CX vendors need to understand exactly what their in-market buyers are interested in. This category report reveals everything you need to know backed by first party data and intent intelligence…

Report Snap Shot

  • Current challenges facing CX professionals
  • Market trends and key investment areas for CX vendors
  • How to identify demand for CX solutions
  • Creating content that resonates
  • How to win: Top takeaways

 

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