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Report MuleSoft

IT Leaders Pulse Report 2022: Financial Services

As priorities continue to evolve, so does the role of the senior IT leader.

The financial services and insurance sector is no exception. This report highlights insights from 1,000 IT leaders (of which 149 came from the financial services and insurance sector) on the people, processes, and technology operations within their organization. Take a peek at the statistics through a financial services lens followed by the full insights from the IT Leaders Pulse Report 2022. The results show that their focus has shifted to creating people- and experience-centric capabilities to adapt to heightened customer expectations, advancements in new technology, and economic uncertainty.

Report Snap Shot

Here are the top takeaways:

  • Leaders are addressing skills gaps within the IT function by doubling down on automation.
  • Fusion teams are being created to increase alignment between IT and business functions.
  • Organizations are empowering teams with low/no-code tools to create connected experiences.

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