15 Statistics That Show How Gen Z are Changing Customer ServiceCheck out these 15 Gen Z statistics to understand how your organization can adapt to their unique digital and experiential preferences.
Gen Z is on the rise, and just like Millennials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant.
Report Snap Shot
- 66% of Gen Z reports using more than one internet-connected device at a time
- 68% of Gen Z shoppers read at least three reviews before making their first purchase with their own money