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  • Cavell: Evaluating Enterprise Telephony for Microsoft Teams
Ebook Cavell: Evaluating Enterprise Telephony for Microsoft Teams

Cavell: Evaluating Enterprise Telephony for Microsoft Teams

The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise.

Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 115 million as of November 2020—a result of the COVID-19 pandemic and the acceleration of work from home.

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While Teams includes several collaboration essentials, telephony isn’t one of them. This presents some critical issues. Calling is still one of the most popular communication tools used by businesses globally, and its omission as a standard feature in Teams leaves enterprises without a key asset.

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