What Your Employees Need to Keep Your Customers Happy

Just how important is employee experience?

Starbucks is just one example of how customer-centric organizations are emphasizing employee engagement. In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents.

Read Report