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Ebook Achieving Personalized Contact Center Experiences

Achieving Personalized Contact Center Experiences

Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service?

In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers want personalization, and 76% get frustrated when companies aren’t able to provide this.

Report Snap Shot

Unlike personalized offers and recommendations, personalized customer service is solely about relationship-building. It’s not just about getting repeat business, but about creating customer evangelists who will shout about you from the rooftops.

Integrated communication = seamless collaboration

Power connections today that transform your business tomorrow.

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