Ebook
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Next-Gen Cloud Contact Center For Dummies
The customer experience has been completely redefined.Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.
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From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:
- Minimize hold times—and maximize first-contact resolution
- Empower your agents—with pop-up data and one-click SME access
- Ensure personalized customer service across channels—from anywhere
Integrated communication = seamless collaboration
Power connections today that transform your business tomorrow.
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