Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Case Study The-CRM-Managers-Guide-to-Digital-Adoption

The CRM Manager’s Guide to Digital Adoption.

Why does CRM adoption matter?

CRM is more than just a customer relationship management database. However, if employees aren’t using the CRM effectively, organizations may face issues with customer data quality, missed sales opportunities, and a less agile sales team. Around 84% of employees struggle with software at least some of the time, while 40% feel frustrated “often” or “all the time.”

Report Snap Shot

Read this guide to learn about:

  • Why 36% of employees lose approximately an hour each week to software issues, and 44% delay tasks to avoid using software they find challenging
  • How to create a continuous “learning by doing” approach through digital adoption.