Report

Connectivity and Network Performance During a Crisis

Using technology to mitigate the impact of COVID-19 on communications service providers and their customers.

As consumer behavior changed in response to lockdown mandates, the home became the hub for work, school, and recreation. Global internet traffic grew 38% in just two months, challenging CSPs’ ability to maintain service quality. While COVID-19 was an anomaly in terms of global impact and disruptions to work and personal lives, some of the trends it created will remain—along with some of the challenges. CSPs will need to address these changes as they work on long-term recovery and position themselves for a thriving future.

Report Snap Shot

This paper explores how technology helped solve connectivity issues during the pandemic—and how CSPs can maintain a competitive edge by adopting this technology.