We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Case Study Case Study: Plume’s Intuitive Solution Provides a Game-Changing Experience for MCTV Customers

Case Study: Plume’s Intuitive Solution Provides a Game-Changing Experience for MCTV Customers

Since 1965, MCTV has served more than 55,000 US homes and businesses in Ohio and West Virginia with advanced broadband products.

As a company that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer concerns related to poor Wi-Fi signal and equipment issues. MCTV was determined to create a better user experience for customers and provide subscribers with a way to independently manage their Wi-Fi.

Report Snap Shot

In this case study, you'll learn how MCTV successfully leveraged Plume technology to:

  • Acquire more than 4,800 new subscribers
  • Reduce truck rolls with a 100% success rate for self-installation
  • Achieve a 236% increase in subscriber growth

Related Content