How Strategic Purchasing of Technology Reduces Costs and Improves Employee Productivity

While collaboration platforms may have received the bulk of the attention, device purchasing has changed markedly, too. A great many organizations realized they needed to acquire laptops, tablets, headsets and other devices to enable employees to work from anywhere. Our partners report that device purchases rose by between 25 and 45 percent during the pandemic, increasing both the CAPEX and OPEX costs. Many of these device purchases happened ad hoc, often made by IT and line of business (LOB) leaders. The rush to business continuity forced organizations to buy whatever was immediately available. There simply wasn’t time to consider all business and end user requirements. As a result, devices were rarely customized to fit user personas, resulting in reducing employee productivity.