Adaptability vs. reality: How frontline operations quietly passed their breaking point

New Dayforce research shows that 74% of frontline workers regularly rely on manual workarounds for everyday disruptions, introducing inefficiency and hidden costs into daily operations. And the impact is already visible – 65% of executives and managers said shift-level disruptions are affecting financial or operational performance. But not all organisations are seeing the same results. This report shows how leading organisations are reducing cost, controlling risk, and improving performance – by changing how frontline work actually gets done.