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Report PingIdentity-10 Must-Have CIAM Capabilities

10 Must-Have CIAM Capabilities

Customer Identity and Access Management (CIAM) has become the foundation for secure, seamless digital experiences. As AI-driven threats evolve and customer expectations continue to rise, organizations need identity platforms that not only protect against fraud but also deliver frictionless access, support business growth, and adapt to changing security demands. Yet only 17% of consumers fully trust organizations to manage their identity data, making digital trust a critical competitive differentiator.

Report Snap Shot

This Report Covers:

  • Why modern CIAM extends beyond authentication to deliver security, customer trust, and business growth 
  • How passwordless authentication, adaptive access, and identity orchestration improve both security and user experience 
  • Why AI-powered fraud detection and identity intelligence are essential for combating deepfakes, synthetic identities, and account takeover 
  • How modern identity experiences reduce friction, especially as 54% of consumers have abandoned an online service due to login frustrations, while strengthening digital trust at scale  

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