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Webinar Using Intelligent Automation in the Contact Center

Using Intelligent Automation in the Contact Center

Many organizations have struggled to make use of the huge amounts of data in the contact center to drive sustainable change, while many contact center operatives and employees have been under unprecedented strain as they desperately try to maintain customer satisfaction in challenging circumstances. There is a solution.

Watch Webinar

Webinar Snap shot

Join experts from ISG, IPSoft, Nice and Re:infer for an ISG Smartalks™ webinar to discuss how organizations can:

  • Understand what is driving demand spikes
  • Use the data to prove initiatives have delivered expected improvements
  • Better support staff and customers with the help of digital assistants
  • Deploy must-have technologies like virtual agents, text analytics, desktop analytics and agent assistants