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Report 8x8 Retailers Use Modern Communications to Invent Their Digital Futures

Retailers Use Modern Communications to Invent Their Digital Futures

Connect the Front and Back Offices for a Better Customer Experience

For many retailers, the term “hybrid work” has never felt quite right. For them, it’s been about keeping employees safe during the pandemic, while still empowering them with the capabilities to deliver an omnichannel customer experience. Read now to discover how you can connect the front and back offices for a better customer experience.

Report Snap Shot

"The post-pandemic recovery has not been equally allocated across all retailers. 67% of retail industry categories (16/24) experienced revenue declines from 2019-2020 and only five of those 16 have reached revenue levels equal to or better than 2019 results."

-GfK Consumer Confidence Barometer (March 2022)

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