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Report 8x8 The Need for Speed

The Need for Speed

Why companies need to deliver fast, consolidated customer service.

A customer service team often forms our opinion of the company itself – and we do rate companies based on how quickly they can respond, how well they answer our queries and the helpfulness of the customer service agent. But underlying the entire experience is speed – consumers have little patience for slow service and won’t hesitate to take their business elsewhere. This report analyses the responses of 2,000 UK citizens on their customer service experiences.

Report Snap Shot

64% of people say they have been frustrated at the length of time it has taken a customer service team to solve a problem – and over half would stop shopping with a brand based on a slow customer service.