Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

  • Home
  • IT
  • Telecoms
  • Headset Benefits in a Unified Communications Environment
Report Jabra Headset Benefits in a Unified Communications Environment

Headset Benefits in a Unified Communications Environment

In a service environment, people need to collaborate in order to provide an outstanding customer experience based on the fast, efficient provision of accurate information.

A growing number of organisations are adopting Unified Communications (UC), which integrates email, telephony, instant messaging, voicemail and web conferencing in a single system. This paper presents the results of an independent study into the use of UC-optimised headsets, which investigated the impact of a UK organisation’s move from handsets to headsets in a UC environment and the resulting benefits.

Report Snap Shot

UC-optimised headsets provide optimum conditions for high quality customer interactions:

  • 50% reduction in typical call length
  • Daily savings of two hours through reduction in call handling and wrap-up
  • Increase in first call resolution
  • Wideband sound so the wearer can hear and be heard by the customers
  • Easy multi-tasking during calls to boost productivity
  • Realising the potential of collaboration opportunitie afforded by a UC environment