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  • How to Hire and Empower an All-Star Customer Support Team
Report Aircall How to Hire and Empower an All-Star Customer Support Team

How to Hire and Empower an All-Star Customer Support Team

Why your business needs a strong support team

The realisation that your business needs to hire a new support staff member might come gradually, or might hit you like a ton of bricks. As your venture grows, you’ll find that you cannot keep expanding with an understaffed support department. A stronger support department strengthens your brand’s image in your customers’ eyes, and give them an added incentive to continue their patronage. In short, improving the quality of your customer support directly benefits your bottom line.

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Report Snap Shot

If your customer support availability is outstripped by your
customers’ needs, you’ll notice some of the following symptoms:

  • Missed phone calls.
  • Long wait times.
  • Unanswered emails social media requests.
  • Low Net Promoter Score and Customer Satisfaction Score.
  • Poor customer reviews.