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Report Cisco - An enterprise-wide approach to connected customer experiences

An Enterprise-Wide Approach to Connected Customer Experiences

The Core Challenge - Meeting Both Business And Customer Needs

The contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement. These new realities present significant challenges, not just for contact center leaders, but for the organization as a whole to rethink how to effectively engage with customers.

Report Snap Shot

Here are three takeaways from this report:

  • Meeting customer needs
  • Meeting business needs
  • Digital transformation is changing everything

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