An Enterprise-Wide Approach to Connected Customer ExperiencesThe Core Challenge - Meeting Both Business And Customer Needs
The contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement. These new realities present significant challenges, not just for contact center leaders, but for the organization as a whole to rethink how to effectively engage with customers.
Report Snap Shot
Here are three takeaways from this report:
- Meeting customer needs
- Meeting business needs
- Digital transformation is changing everything