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  • How Broadcom Resolved 55% of All IT Tickets with No Manual Intervention
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How Broadcom Resolved 55% of All IT Tickets with No Manual Intervention

Andy Nallappan, Vice President and CIO at Broadcom, has seen his company undergo incredible growth and transformation over the years.

As Broadcom scaled in size, so did the volume of IT issues. These were typically addressed by outsourced service partners. Staff turnover in this agency posed challenges that led to an inconsistent and, at times, frustrating employee experience. Something had to change.

Report Snap Shot

Download the in-depth case study to see how Broadcom: 

  • Resolved 55% of All IT Tickets in under a minute
  • Seamlessly onboarded thousands of new employees on day one
  • Provided real-time tech support to a distributed, global workforce

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