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Report PagerDuty 9 Steps to Owning Your Code

9 Steps to Owning Your Code

This guide explores strategies around successfully operating services, making on-call as stress-free as possible, and resolving and preventing issues efficiently.

As technology increasingly shapes business objectives, the role of the software developer is also rapidly changing. Digital natives are disrupting every industry vertical and businesses are expected to innovate, respond and be available to their customer 24/7. To meet these demands, developers – the architects of customer experience – are being pushed towards owning their own code. These best practices will help prepare you to excel in the new software-defined, developer-driven world.

Report Snap Shot

  • How do I fully understand everything that impacts my service and my customers’ experiences?
  • How do I ensure I don’t waste my time doing automatable things?
  • How do I find out about my problems before my customers notice?
  • How do I make sure this issue doesn’t happen again?

 

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