The On-Call Survival GuideThe best practice guide to handling major incidents and how to train employees for on-call responsibilities - to fully prepare for any issues you may have, with the system you are responsible for.
Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down – to wake up on your own at 8am and discover that your systems were down for 5 hours and nobody got the alert! This guide explores how with the right approach, a culture of collaboration, infrastructure insight and the right tools in place, being on call doesn’t have to be so bad.
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- What is "on-call"
- What are the responsibilities of being on-call
- What is not expected of you when your on-call
- On-call etiquette
- How to iterate and improve your processes