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Report PagerDuty The On-Call Survival Guide

The On-Call Survival Guide

The best practice guide to handling major incidents and how to train employees for on-call responsibilities - to fully prepare for any issues you may have, with the system you are responsible for. 

Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down – to wake up on your own at 8am and discover that your systems were down for 5 hours and nobody got the alert! This guide explores how with the right approach, a culture of collaboration, infrastructure insight and the right tools in place, being on call doesn’t have to be so bad.

Report Snap Shot

  • What is "on-call"
  • What are the responsibilities of being on-call
  • What is not expected of you when your on-call 
  • On-call etiquette 
  • How to iterate and improve your processes