Reimagining Customer ExperiencesHow Webex Solves for the 5 Competencies of Exceptional Customer Experience
The customer service industry is at a pivotal point in its history. In the same way hybrid work was accelerated by the pandemic, the way customers engage with businesses has also been forever changed. The new reality is that customers expect to interact with businesses via any digital channel, not just over the phone. And if they do pick up the phone to talk to your customer service team, they also expect you to know who they are and what they need from your company.
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Here are three takeaways from this report:
- Few second chances: why customer experiences need to be reimagined
- Why the world’s best known brands rely on Webex for customer experience
- Webex for Customer Experience by the numbers