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  • 7 Must-haves For Your Service Desk’s Virtual Agent
Report Moveworks

7 Must-haves For Your Service Desk’s Virtual Agent

Service desks are now using AI-powered virtual agents to deliver white-glove IT support, at unprecedented speed and scale.

To help you evaluate which service desk virtual agent is right for your team, we created this guide that outlines the top 7 criteria to consider.

Report Snap Shot

In this guide, learn why your virtual agent should:

  • Understand the unique language of IT support with advanced conversational AI
  • Resolve IT issues autonomously, without scripting or training from your team
  • Intercept requests across all channels, including email, chat, and portal

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