10 Insights to Help You on Your Journey to Operational Resilience

Squeeze the latency out of your response to critical events

Standardise and automate your response across operational risk groups to get everyone on the same page when responding to critical events. Reputational harm: If you can save your customer from a bad experience, you can mitigate reputational harm. 56% of Critical Events have a large or severe impact on reputation. Executive engagement: Reaching executives can be problematic. Mobile tools and visual dashboards are needed to give the big picture, the story of recovery and timeline of resolve. 73% of executives under age 40, see their mobile device as more critical to communications than any other means.

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