At Gartner IT Symposium/Xpo™ 2019, 3 – 7 November in Barcelona, Spain, discover a refreshing and imaginative approach that will change the way innovative CIOs and IT executives think about digital leadership, business strategy, information and technology. If your key initiatives include transforming organizational culture, improving productivity and efficiency, enhancing customer experience or growing revenue, Gartner IT Symposium/Xpo will arm you with the data-driven insights, tools and practical advice needed to deliver a winning strategy.
But our main challenge is the integration of economy, culture and political structures, and this requires an interconnectivity of global markets, better collaboration between people, and a deeper understanding of the natural world. This greener way of working defies traditional business models that extract value from society. Instead, we need to find ways to give back.
Companies should be leveraging technology to address social issues, not just for short-term lucrative gain. Globalization with long-term success can only be effectual if it aligns with sustainable development goals. In tackling problems with carbon emissions, by improving labor impact with job creation, or by providing physical and food security for local communities, brands can position themselves as leaders in their market. Ultimately, positive positioning will future-proof businesses, helping them improve their bottom line through organic growth.
2. Business challenges
Old business models are changing as brand visions and brand missions are now backed by powerful technology. Organizations are able to help solve wider societal problems through forming cross-industry ecosystems. From precision planting technology in agriculture to personalized healthcare trends, industry is evolving fast.
However, availability of technology doesn’t mean that access is as easy and straightforward. Some of the key challenges facing CIOs today are ineffective organizational structure, lack of planning or digitization strategy, or limited budget to carry out digital transformation. Those who are successful in digitalization, integration and globalization face new security issues. Cyber security is a costly and complex investment, but a critical investment that companies cannot afford to ignore.
Before deploying digital initiatives, CIOs must ensure that there is the right expertise and talent on board, create long-term strategies, and factor in security issues that could impact on business or customer data.
3. Personal and workforce
The right leadership is essential for building a digital transformation strategy. CIOs must consider the future of work for their teams. Do they have the right skills? What level of training is required? How can we empower employees or attract fresh talent?
This is where individual development comes in, as businesses have to find ways to upskill their staff and prepare workers for navigating fully connected, IOT-driven, cloud-based systems. But it’s not just hard skills that will need to be fine-tuned. Another major challenge can be the resistance to change – this is often where soft skills fail. With the rollout of bots, such as Robotic Process Automation (RPA), fear of job loss can have a huge impact on the human workforce. It’s important for CIOs and team leaders to empower their human workforce and make room for career shift or development (such as hybrid roles) in order to bolster technology adoption.
To avoid employee pushback, and for humans and bots to work harmoniously, employees have to buy into concepts from the start. Communication is integral at this stage. Involve frontline workers at every stage of the process, and work with them to find the most effective solutions. The more time you can save them, the easier you can make their work, the more productive they can be. This is how companies can drive innovation, through creative and strategic thinking, not just mundane tasks.
As the digital landscape develops, employee demand for flexible working will be all the more apparent. Globalization means that people will be required to collaborate, not just face-to-face, but from various locations and across multiple time zones. The challenge here is to having the organizational structure, the right platforms and tools, and enough remote access software to support this.
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