We Value Your Privacy

We use technology such as cookies on our website, and through our partners, to personalize content and ads, provide social media features, and analyse our traffic. To find out more, read our privacy policy and Cookie Policy. Please also see our Terms and Conditions of Use. By accepting these terms you agree to your information being processed by Inbox Insight, its Partners or future partners, that you are over 18, and may receive relevant communications through this website, phone, email and digital marketing. For more information on how we process your data, or to opt out, please read our privacy policy. Our policies and partners are subject to change so please check back regularly to stay up to date with our terms of use and processing.

Accept Terms Settings
x

Please Sign-In to Access this Report

To access other reports on the platform please sign in with your username and password, or register for a free account to get unlimited access and insight customized for you.

Report Moveworks

5 Best Practices For A Better Knowledge Base

Learn how leading service desks answer employees' IT questions in seconds.

Knowledge base (KB) articles allow employees to answer their pressing IT issues quickly, without consulting the service desk. But at most companies, finding those answers is a challenge — with knowledge scattered across multiple repositories, articles filled with technical jargon, and search systems failing to understand what employees need.

Report Snap Shot

Read this guide to learn:

  • How Broadcom resolves 56% of all IT issues automatically
  • How Slack created a one-stop shop for employees to get answers in seconds
  • How AppDynamics grew at 30% without adding IT headcount

Related Content