Transforming the contact center into a customer intelligence hubAdvanced analytics unlock the power of VOC data
With traditional contact center quality assurance programs, most companies are only scrutinizing about 2 percent of the interactions they have with their customers. The other 98 percent get stuck on a server, forgotten and taking up space until the retention period expires. These companies are neglecting their most valuable asset—the voice of the customer.
Report Snap Shot
- Accelerate sales and hone marketing messages
- Mitigate risk and prevent litigation
- Uncover your customers’ unmet needs
- Enhance the customer experience