Accessible Analytics Improve Operational Performance
Accessing analytics tools that are independent of operational applications is a challenge for line-of-business personnel.When employees have to switch systems, they lose time and energy that can have a pronounced effect on the bottom line.
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Watch this webinar to see the latest from Ventana Research on the data challenges faced by the Call Centre, in Sales, and in HR—and learn how a 360° view of customers and employees can address these challenges.