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Report Fujitsu - The Future of Service Management

The Future of Service Management

Decision makers expect service management tools to deliver high level of automation across different tasks

This research report by Forrester, on behalf of Fujitsu, highlights the evolving landscape of Enterprise Service Management (ESM) and the challenges faced by organisations in maximising the value of their ESM solutions. Decision-makers across industries expect service management tools to deliver high levels of automation, leading to the expansion of ESM beyond traditional ITSM. To achieve this, solutions are customised to varying extents, presenting challenges during implementation and management.

Report Snap Shot

This report covers:

  • Challenges with services management
  • Current state of service management
  • The future of services management

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