CELENT: Digital Maturity in BankingConversations Across Bank Tiers
Leading-class digital banking is achieved by those who focus their entire organization on delivering value to customers through digital and digitally -enabled experiences. Digital maturity by this definition is not simply about the front-end experience; it includes a bank’s philosophies, ethos, business models, people, culture, and processes in addition to technologies.
Report Snap Shot
Earlier this year, Celent conducted a series of interviews exploring digital maturity with tier 1 banks in a report titled Digital Maturity in Banking: Conversations with Tier 1 Banks. These institutions were tier 1 in asset size (>$250 billion); however, they were not the top four “mega banks.”